Terms of service

Last updated: 13 October 2026

§1. General information

  1. The online store www.mildmatcha.pl (the “Store”) is operated by Krystian Blajer, a sole trader registered in the Central Register and Information on Economic Activity (CEIDG), NIP (tax ID) 8151818145, REGON 526788096, address: ul. Borowa 1c, 35-232 Rzeszów (the “Seller”).
  2. Contact with the Seller: email hello@mildmatcha.pl, phone 576 247 526.
  3. These Terms set out the rules for placing orders, payment, delivery, withdrawal from the contract and complaints. The Terms are available free of charge on the Store website in a form that allows them to be saved and printed.
  4. To use the Store, you need a device with internet access, an up-to-date web browser and an email address.

§2. Definitions

  1. Customer: a natural person, legal person or organisational unit that places an order in the Store.
  2. Consumer: a Customer who is a natural person and who concludes a contract with the Seller that is not directly related to their business or professional activity.
  3. Entrepreneur with consumer rights: a natural person running a business who concludes a contract directly related to that business, where the content of the contract shows that it is not of a professional nature for that person (in particular in light of the types of business activity entered in CEIDG). Such a person is entitled to the Consumer rights described in §6 and §7.

§3. Orders

  1. Product information in the Store is not an offer within the meaning of the Civil Code (Kodeks cywilny), but an invitation to conclude a contract.
  2. To place an order, the Customer adds products to the cart, provides the details needed to fulfil the order, chooses the delivery and payment method, and then confirms the order with a button indicating an obligation to pay.
  3. The sales contract is concluded when the Customer receives an email confirming acceptance of the order.
  4. Creating an account in the Store is not required.

§4. Prices and payment

  1. Prices in the Store are given in Polish zloty and include VAT. The delivery cost is shown in the cart before the order is placed.
  2. Available payment methods: payment card, BLIK, Apple Pay, Google Pay, Shop Pay and Klarna. Payments are handled by Shopify Payments.
  3. The order is fulfilled once the payment has been received.
  4. The Seller issues a proof of purchase for every order. A VAT invoice is issued on request sent to hello@mildmatcha.pl.

§5. Delivery

  1. The Store ships orders within Poland.
  2. Available delivery methods and their costs are shown in the cart before the order is placed. “Standard” delivery is free for orders of 150 zł or more.
  3. Orders paid on a working day are usually shipped within 24 hours. Delivery time depends on the carrier.
  4. Details are set out in the Shipping Policy.

§6. Withdrawal from the contract

  1. The Consumer may withdraw from the contract without giving any reason within 14 days of the day on which they received the product. To meet the deadline, it is sufficient to send the statement before it expires.
  2. The statement may be submitted using the withdrawal form, sent by email to hello@mildmatcha.pl or sent by post to the Seller’s address. The Consumer may use the model withdrawal form set out in Annex 2 to the Consumer Rights Act (ustawa o prawach konsumenta), but this is not mandatory.
  3. The Consumer returns the product to: ul. Borowa 1c, 35-232 Rzeszów, no later than 14 days from the day of withdrawal from the contract. The direct cost of returning the product is borne by the Consumer.
  4. The Seller refunds all payments, including the cost of the cheapest standard delivery, within 14 days of receiving the statement, using the same payment method the Consumer used. The Seller may withhold the refund until it has received the product or proof that it has been sent back.
  5. The right of withdrawal does not apply to products supplied in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery (Article 38(1)(5) of the Consumer Rights Act). This applies to matcha in an opened pouch or tin.
  6. The Consumer is liable for any diminished value of the product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

§7. Complaints

  1. The Seller is liable to the Consumer for the conformity of the product with the contract under the Consumer Rights Act, and to other Customers under the statutory warranty (rękojmia) provisions of the Civil Code.
  2. A complaint may be submitted by email to hello@mildmatcha.pl or by post to the Seller’s address. Please include the order number, a description of the problem and, if possible, a photo.
  3. The Seller responds to a complaint within 14 days of receiving it.
  4. If the product does not conform to the contract, the Consumer may request its repair or replacement and, in the cases provided for in the Act, a price reduction or withdrawal from the contract.

§8. Out-of-court dispute resolution

The Consumer may seek help from a municipal or district consumer ombudsman (rzecznik konsumentów), consumer organisations and the provincial inspectorate of the Trade Inspection (Inspekcja Handlowa). Information is available on the website of the Office of Competition and Consumer Protection (UOKiK): www.uokik.gov.pl.

§9. Personal data

The rules for processing personal data are described in the Privacy Policy available in the Store footer.

§10. Final provisions

  1. The Seller may amend the Terms for important reasons, in particular changes in the law. Orders placed before the amendment are governed by the Terms in their previous wording.
  2. Matters not covered by the Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
  3. The Terms do not exclude or limit any Consumer rights arising from mandatory provisions of law.