Refund policy

You have 14 days from receiving your parcel to withdraw from the contract without giving any reason.

How to return a product

1. Fill in the withdrawal form or email hello@mildmatcha.pl, stating your order number and the products you are returning.
2. Send the products back within 14 days of sending your message to: Krystian Blajer, ul. Borowa 1c, 35-232 Rzeszów. You pay the cost of sending them back.
3. You will receive your refund, including the cost of the cheapest delivery option, within 14 days of your message, using the same payment method. We may withhold the refund until we receive the parcel or proof that it has been sent.

Exceptions

Matcha is a food product in sealed packaging. Once the pouch or tin has been opened, we cannot accept it back for hygiene reasons (Article 38(1)(5) of the Consumer Rights Act (ustawa o prawach konsumenta)). We are happy to accept unopened matcha and accessories (chasen, bowl).

Complaints

If the product arrived damaged or does not match your order, email us at hello@mildmatcha.pl and attach a photo. We cover the cost of sending back a faulty product. We respond to complaints within 14 days. Full details are in the Terms of Service.